Your privacy matters to us. This Privacy Policy explains exactly what personal information dex69 collects, how we use it, who we share it with, and how you can exercise your data rights as a member of our platform.
dex69 ("we", "us", "our") operates the online gambling platform accessible at https://dex69.vip (the "Platform"). As the data controller for personal information processed through the Platform, we are committed to handling your data with transparency, integrity, and appropriate security measures.
This Privacy Policy applies to all personal data collected from Members and visitors who access or use the dex69 Platform, including through any associated mobile or web applications. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy.
By registering an Account on dex69 or by continuing to use the Platform after this policy has been published or updated, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
dex69 collects the following categories of Personal Data, depending on how you interact with the Platform:
dex69 collects Personal Data through the following channels:
dex69 processes your Personal Data only for specific, lawful purposes. The table below summarizes the primary processing activities and the legal basis for each:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your Account | Performance of a contract |
| Processing deposits and withdrawals | Performance of a contract |
| Identity verification (KYC) and age verification (21+) | Legal obligation; legitimate interest |
| Detecting and preventing fraud, money laundering, and collusion | Legal obligation; legitimate interest |
| Responsible gaming monitoring and intervention | Legitimate interest; legal obligation |
| Customer support and dispute resolution | Performance of a contract; legitimate interest |
| Sending transactional notifications (deposit confirmations, withdrawal status) | Performance of a contract |
| Sending promotional communications and bonus offers | Consent (you may opt out at any time) |
| Platform analytics and performance optimization | Legitimate interest |
| Compliance with applicable legal and regulatory requirements | Legal obligation |
dex69 does not sell, rent, or trade your Personal Data to third parties for their own commercial or marketing purposes. We share your data only in the following limited circumstances:
We engage trusted third-party service providers who process Personal Data on our behalf under contractual data processing agreements. These include:
dex69 may disclose your Personal Data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where required to do so by applicable law, court order, or where dex69 believes in good faith that such disclosure is necessary to prevent fraud, protect the safety of any person, or enforce its legal rights.
In the event of a merger, acquisition, restructuring, or sale of all or part of dex69's business assets, your Personal Data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy commitments applicable to your data following the transition.
dex69 retains Personal Data for as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable legal, regulatory, or operational obligations. Our standard retention schedules are as follows:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized so that it can no longer be associated with an identifiable individual.
dex69 implements a comprehensive set of technical and organizational security measures designed to protect your Personal Data against unauthorized access, accidental loss, destruction, or alteration. These measures include:
While dex69 employs industry-standard security practices, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying us immediately at [email protected] if you suspect unauthorized access to your Account.
dex69 uses cookies and similar technologies (such as web beacons and local storage objects) to enable core Platform functionality, remember your preferences, and gather analytics data. The categories of cookies we use are as follows:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core functions such as secure login, session management, and fraud prevention. These cannot be disabled without breaking Platform functionality. | Session / up to 24 hours |
| Functional | Remember your preferences such as language settings, responsible gaming limits you have set, and display options. | Up to 12 months |
| Analytics | Collect aggregated data about page visits, navigation patterns, and feature usage to help us improve Platform performance and user experience. | Up to 13 months |
| Marketing / Targeting | Used to measure the effectiveness of promotional campaigns and to deliver relevant content. Used only with your consent. | Up to 90 days |
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use core Platform features including Account login. Disabling other cookie categories will not affect your ability to place wagers.
As a Member of dex69, you have the following rights regarding your Personal Data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered username:
You may request a copy of the Personal Data dex69 holds about you, including the categories of data, the purposes for which it is processed, and the third parties with whom it has been shared.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some data (such as your registered name and date of birth) requires KYC re-verification to update.
In certain circumstances, you may request the deletion of your Personal Data. This right is limited where dex69 is required to retain data by law — such as financial transaction records and AML-related KYC files.
You may request that dex69 restricts the processing of your Personal Data in specific circumstances — for example, while you contest the accuracy of data we hold, or while a complaint is under review.
Where processing is based on your consent or on performance of a contract and is carried out by automated means, you may request a copy of your Personal Data in a structured, commonly used, machine-readable format.
You may object at any time to processing of your Personal Data for direct marketing purposes. You may also object to processing based on legitimate interests, though dex69 may be able to demonstrate compelling grounds to continue processing in some cases.
dex69 will respond to all verified data rights requests within 30 calendar days. Where a request is particularly complex, we may extend this period by an additional 30 days and will notify you accordingly. We will not charge a fee for reasonable requests. We reserve the right to refuse manifestly unfounded or excessive requests.
The dex69 Platform is strictly intended for adults aged 21 and over. dex69 does not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory step in the KYC process; any Account found to have been registered by a minor will be immediately closed and all associated data deleted, except where retention is required for legal or fraud-prevention purposes.
If you are a parent or guardian and believe that a minor has accessed the Platform or submitted Personal Data using your Account or their own, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
dex69 operates globally and may process or transfer your Personal Data to servers or service providers located outside of Indonesia. These transfers are necessary to deliver our gaming platform, process payments, and operate our customer support infrastructure.
Whenever Personal Data is transferred to a jurisdiction that may not offer the same level of data protection as Indonesia, dex69 ensures that appropriate safeguards are in place, which may include:
By using the dex69 Platform, you acknowledge and consent to the transfer of your Personal Data to servers and service providers located outside Indonesia for the purposes described in this Privacy Policy.
The dex69 Platform may contain links to third-party websites or services — including game studio landing pages, payment provider portals, and informational resources. This Privacy Policy applies solely to the dex69 Platform. dex69 does not control third-party websites and is not responsible for their content, privacy practices, or data handling. We strongly recommend reviewing the privacy policy of any third-party service before submitting your Personal Data to it.
dex69 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and post a notice on the Platform homepage. For significant changes that materially affect how we process your Personal Data, we will also notify you via the email address registered to your Account.
Your continued use of the Platform after any amendment constitutes acceptance of the revised Privacy Policy. If you do not accept the amended terms, you must discontinue use of the Platform and may request Account closure by contacting [email protected].
If you have questions, concerns, or complaints about this Privacy Policy or the way dex69 handles your Personal Data, please contact our Data Privacy team:
dex69 takes privacy complaints seriously. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection supervisory authority or seek legal remedies available in your jurisdiction.
Six commitments dex69 makes to every Member regarding their personal data and online security.
Every transaction, login, and data transfer on dex69 is protected by 256-bit SSL encryption — the same standard used by BCA and BRI for their online banking platforms. Your data is never transmitted in plain text.
dex69 does not sell, rent, or trade your personal data to third parties for their marketing purposes. Data sharing is limited to service providers that are contractually bound to use it only to deliver services on our behalf.
dex69 retains Personal Data only for as long as is legally required or operationally necessary. KYC and financial records are kept for five years post-closure; browsing logs are purged within 13 months on a rolling basis.
Members can request access to, correction of, or deletion of their Personal Data at any time. All data rights requests are acknowledged within 5 business days and resolved within 30 calendar days.
dex69 undergoes regular penetration testing and security audits conducted by independent third-party specialists. Any vulnerabilities identified are remediated according to a risk-prioritized schedule.
Every data processor we work with — from Evolution Gaming to Indonesian payment providers — is assessed for security practices and bound by contractual data protection obligations before being granted access to member data.
We built dex69 to be a platform Indonesian players can trust — with their money and their data. If you have any questions about your privacy, our support team is available around the clock.